The cryptocurrency exchange informed users in an email that Gemini had terminated the loan agreement between its customers and Genesis, saying the move officially terminated the Earn product and required Genesis to return all outstanding assets in the product. A spokesperson for Genesis said it did not agree with everything Gemini said and was disappointed that Gemini was making public announcements. The spokesman said the two sides were having a productive conversation privately, but it was a very complex process that would take some time, but they were committed to taking action as soon as possible.