Odaily Planet Daily reported that Orbiter Finance responded to the community’s concerns about “the team account on Discord is shown as deleted” and “multiple users reported not receiving bridge funds and receiving assistance”. Orbiter Finance stated that the Orbiter cross-chain bridge is working normally. There are no security issues. Some transaction failures may be due to network instability or the removal of the target network identification code when sending, and most user feedback today falls into this category of "abnormal transfers." For abnormal transfers, Orbiter will return tokens to users within a week. Orbiter's Discord account was blocked by the Discord team for no reason and is currently contacting the Discord team to appeal.
In addition, Orbiter stated that there were not many failed transactions in the cross-chain bridge, and the team’s main mistake was not responding to users’ tickets in Discord in a timely manner. Orbiter stated that it will further improve efficiency in resolving these failed transaction issues to ensure that user issues can be resolved as soon as possible.